Refund policy
Refund Policy
Due to the custom and limited-edition nature of our products, all sales are final.
We do not offer refunds, cancellations, or exchanges once an order has been placed.
If an item arrives damaged or defective, please contact us within 7 days of delivery with photos, and we will gladly replace the affected item.
We do not issue refunds for:
- Change of mind.
- Forgetting to cancel a subscription.
- Delays caused by USPS or other carriers.
- Packages marked as delivered by the carrier.
- Incorrect shipping addresses provided by the customer.
Subscription Billing Policy
By purchasing a Bhaddie Glam subscription, you understand and agree that:
- Your first payment is charged immediately at checkout.
- Subscriptions automatically renew on the 1st of each month.
- Charges are for the following month’s bag.
- To avoid future charges, cancellations must be made before renewal.
- Once a renewal payment has processed, it cannot be canceled or refunded because inventory has already been allocated.
Shipping Policy
Orders are shipped between the 15th–18th of the month following purchase.
Example:
- Purchase in May → June bag ships June 15–18.
- Renew on June 1 → July bag ships July 15–18.
Shipping dates are estimates and may vary slightly due to holidays, weather, or carrier delays.
Bhaddie Glam is not responsible for shipping delays once packages have been accepted by the carrier.
Lost or Delivered Packages
Customers are responsible for providing a correct shipping address.
If tracking shows “Delivered,” Bhaddie Glam is not responsible for stolen or missing packages.
Customers should:
- Check with household members.
- Contact their local post office.
- File a claim with the carrier.
Chargeback Policy
By placing an order, you agree to contact Bhaddie Glam directly to resolve any issues before filing a chargeback.
Fraudulent chargebacks may be disputed using:
- Order confirmations.
- Tracking information.
- Delivery confirmation.
- Customer communications.
- Checkout agreement records